Privacy Policy

Effective Date: September 2, 2026
Last Updated: September 2, 2026

CBSE NEET JEE (“we,” “us,” “our”) operates cbseneetjee.com (the “Website”), an online educational content and digital products platform.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our Website, create an account, purchase digital products, access premium resources, interact with our content, or otherwise use our services.

By using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

CBSE NEET JEE operates an online educational content and digital products platform providing study materials and related educational resources.

For privacy-related questions or requests, you can contact us at:

Email: info@cbseneetjee.com

For order and transaction-related matters, you may also contact:

Email: shop@cbseneetjee.com

2. Personal Information We Collect

We collect only information that is reasonably necessary to operate the Website, provide our services, process transactions, maintain accounts, provide customer support, and improve our services.

Depending on how you use the Website, we may collect the following categories of information.

2.1 Account Information

When you create an account, we may collect:

• First name
• Last name
• Email address
• Account username or login identifier
• Password or password-related authentication information
• Account activity and preferences

Passwords are handled through the Website’s authentication system and should not be provided to us in plain text.

2.2 Order and Purchase Information

When you purchase a product, we may collect:

• Name
• Email address
• Phone number
• Products purchased
• Order number
• Order date and time
• Order amount
• Coupon or discount information
• Order status
• Refund information
• Premium resource access information
• Other information necessary to process and administer the transaction

Because our current products are primarily digital products, we may not require physical shipping information for transactions where shipping is not applicable.

2.3 Payment Information

Payments may be processed through third-party payment processors.

Depending on the payment method used, the payment processor may collect payment-related information such as card, bank, UPI, wallet, or other payment details.

We do not intend to store complete payment card numbers, CVV numbers, or equivalent sensitive payment credentials on our own servers.

Payment information is processed by the applicable payment service provider according to its own privacy policy and security practices.

2.4 Educational Content and Premium Resource Access

When you access digital educational resources, we may process information necessary to:

• Determine whether you are authorized to access a resource
• Provide purchased digital content
• Manage premium-resource access
• Prevent unauthorized access
• Deliver files securely
• Maintain records of purchases and access permissions
• Resolve technical or customer-support issues

We may also maintain technical records associated with resource delivery, such as access timestamps, request information, and security-related logs where necessary.

2.5 Contact and Support Information

If you contact us, we may collect:

• Name
• Email address
• Phone number if provided
• Message or inquiry
• Order information relevant to your request
• Information you voluntarily provide during support interactions

2.6 Automatically Collected Information

When you visit the Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from IP address
• Pages visited
• Referring pages
• Date and time of visits
• Website interaction information
• Error and diagnostic information
• Security and fraud-prevention information

We use this information primarily for website operation, security, analytics, troubleshooting, and service improvement.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing Our Services

• Create and manage user accounts
• Process orders
• Provide purchased digital products
• Provide premium-resource access
• Deliver downloads and other digital content
• Provide customer support

Transaction Management

• Process payments through authorized payment providers
• Confirm purchases
• Send order confirmations
• Send order and transaction-related emails
• Process refunds
• Maintain financial and transaction records

Website Operation

• Maintain and operate the Website
• Maintain shopping-cart and checkout functionality
• Authenticate users
• Maintain account sessions
• Improve Website functionality
• Troubleshoot technical problems

Security

• Detect and prevent unauthorized access
• Detect fraud or suspicious activity
• Protect digital content
• Protect customer accounts
• Maintain system security
• Investigate security incidents

Analytics and Improvement

Where appropriate, we may use aggregated or technical information to understand:

• How visitors use the Website
• Which pages and content are useful
• Website performance
• Technical errors
• General usage trends

Communications

We may use your contact information to send:

• Transactional emails
• Account-related messages
• Order notifications
• Security notifications
• Customer-support communications

Where marketing communications are offered, we will provide an appropriate opt-out mechanism where required by applicable law.

4. Legal Bases for Processing — Where GDPR Applies

If the GDPR applies to your personal information, we process information on one or more of the following legal bases:

Performance of a Contract

We may process information necessary to:

• Create and maintain your account
• Process your order
• Provide purchased digital products
• Provide premium access
• Provide customer support relating to your purchase

Legal Obligations

We may process and retain information when necessary to comply with applicable:

• Tax requirements
• Accounting requirements
• Financial recordkeeping requirements
• Legal requests
• Regulatory obligations

Legitimate Interests

We may process information where reasonably necessary for legitimate interests such as:

• Website security
• Fraud prevention
• Service improvement
• Technical troubleshooting
• Protecting our digital content
• Maintaining business records

We will consider applicable privacy rights when relying on legitimate interests.

Consent

Where consent is legally required, we will request it before processing the relevant information.

You may withdraw consent where applicable.

Withdrawal of consent does not affect processing that was lawfully performed before consent was withdrawn.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Website.

Cookies may be used for several purposes.

Essential Cookies

These may be required for:

• Login sessions
• Shopping cart functionality
• Checkout
• Security
• Authentication
• Website functionality

These cookies generally cannot be disabled without affecting essential Website functionality.

Functional Cookies

These may remember certain preferences and settings to improve your experience.

Analytics Cookies

Where analytics services are enabled, cookies or similar technologies may help us understand:

• Website traffic
• Page views
• General usage patterns
• Performance

Marketing Cookies

If we introduce advertising or marketing technologies that require consent, we will provide appropriate consent and control mechanisms where required by applicable law.

You can generally control cookies through your browser settings. Depending on the technology used, disabling certain cookies may affect Website functionality.

6. Comments and Blog Content

If the Website permits visitors to submit comments or other public content, we may collect:

• Name or display name
• Email address
• Website address if provided
• Comment content
• IP address
• Browser/user-agent information
• Other information necessary for spam prevention and moderation

Public comments may be visible to other visitors.

We may use technical information associated with comments to detect spam, abuse, malicious activity, or unauthorized submissions.

If you submit information publicly, you should avoid including personal or sensitive information that you do not want others to see.

7. Newsletters and Marketing Communications

If we offer a newsletter or other marketing subscription, we may collect your:

• Name
• Email address
• Subscription preferences
• Subscription and unsubscribe information

Marketing communications will be sent only in accordance with applicable law.

You may unsubscribe from marketing emails using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop essential transactional or account-related communications.

8. Sharing Personal Information With Third Parties

We do not sell personal information as a business practice.

We may share personal information with trusted service providers where necessary to operate the Website and provide our services.

These may include the following categories.

Payment Processors

Payment providers may process payment information and transaction details to authorize and complete payments.

Hosting and Infrastructure Providers

Our hosting and infrastructure providers may process technical and Website data necessary to host and secure the Website.

Digital Content Delivery Providers

Where applicable, third-party infrastructure may be used to securely deliver digital files and educational resources.

Email Service Providers

Email infrastructure providers may process email addresses and message-related information to deliver transactional and, where applicable, marketing communications.

Analytics Providers

If analytics tools are enabled, analytics providers may process technical and usage information according to their own privacy policies.

Security and Anti-Spam Providers

We may use third-party services to detect spam, abuse, fraud, malicious traffic, or other security threats.

Professional and Legal Advisers

We may disclose information to professional advisers, accountants, lawyers, auditors, or insurers where reasonably necessary.

Legal and Regulatory Authorities

We may disclose information when required to:

• Comply with applicable law
• Respond to lawful requests
• Enforce our terms
• Protect our rights
• Protect users
• Investigate fraud or security incidents

9. WooCommerce and Digital Commerce Information

Our Website uses e-commerce functionality to process orders and manage customer accounts.

This may involve processing:

• Customer account information
• Billing information where collected
• Order details
• Product information
• Transaction information
• Coupon information
• Refund information
• Account and order status
• Digital-access permissions

We retain information necessary to administer transactions, provide purchased services, comply with legal obligations, resolve disputes, and maintain appropriate business records.

10. Digital File Downloads and Access Controls

Certain products may contain downloadable or viewable digital educational resources.

To protect purchased content, we may use access controls and technical security mechanisms to:

• Verify purchase authorization
• Verify account access
• Generate temporary access mechanisms
• Restrict unauthorized access
• Deliver files securely
• Prevent direct exposure of protected file locations
• Monitor security-related access activity

We may retain limited technical information relating to protected-resource requests when reasonably necessary for security, troubleshooting, fraud prevention, or service administration.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on the type of information.

Account Information

We generally retain account information while your account remains active.

If an account is closed, information may be deleted or anonymized where appropriate, subject to legal and legitimate business requirements.

Order and Transaction Information

Order, payment, refund, accounting, and transaction records may be retained for the period required by applicable tax, accounting, financial, legal, or regulatory obligations.

Customer Support Information

Support communications may be retained for as long as reasonably necessary to resolve the issue and maintain appropriate business records.

Security Logs

Security and technical logs may be retained for a limited period appropriate to security, troubleshooting, fraud prevention, and operational requirements.

Marketing Information

Marketing subscription information may be retained until you unsubscribe or it is otherwise no longer necessary.

Certain records may remain on backups for a limited period before being overwritten or securely deleted.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include:

• HTTPS/TLS encryption
• Access controls
• Authentication mechanisms
• Restricted administrative access
• Secure hosting practices
• Security monitoring
• Backup procedures
• Protection of digital resources
• Third-party security services where appropriate

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Data Security Incidents

If we become aware of a personal-data security incident, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.

Where notification is legally required, we will notify affected individuals and/or relevant authorities within the time and manner required by applicable law.

14. International Data Transfers

Some service providers used by the Website may process information in countries other than your country of residence.

Where personal information is transferred internationally, we will seek to use appropriate safeguards where required by applicable law.

For individuals protected by the GDPR, such safeguards may include applicable adequacy decisions, contractual safeguards, or other legally recognized transfer mechanisms.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include:

• Right to know what personal information we process
• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion
• Right to restrict certain processing
• Right to data portability
• Right to object to certain processing
• Right to withdraw consent where processing is based on consent
• Right to opt out of certain marketing communications
• Right to opt out of the sale or sharing of personal information where applicable
• Right to limit certain uses of sensitive personal information where applicable
• Right to lodge a complaint with a relevant data-protection authority

These rights are subject to applicable legal exceptions.

16. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to us and to your information, you may have additional rights.

These may include rights to:

• Know what personal information is collected and used
• Request access to personal information
• Request deletion
• Request correction of inaccurate information
• Opt out of the sale or sharing of personal information
• Limit certain uses or disclosures of sensitive personal information
• Receive equal treatment for exercising applicable privacy rights

The CCPA applies only to businesses that meet its applicable legal thresholds and requirements. We do not represent that the CCPA necessarily applies to every visitor or transaction.

We do not knowingly sell personal information as a business practice.

California consumers may contact us using the information in the How to Contact Us section to exercise applicable privacy rights.

We may need to verify requests to protect against fraudulent or unauthorized requests.

17. European Economic Area, United Kingdom and GDPR Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction where GDPR-type rights apply, you may have rights including:

• Access
• Rectification
• Erasure
• Restriction of processing
• Data portability
• Objection
• Withdrawal of consent
• The right to lodge a complaint with a relevant supervisory authority

You may contact us to exercise applicable rights.

Where legally required, we will respond within the applicable statutory timeframe.

18. India and Applicable Indian Privacy Law

Where Indian privacy law applies, we will process personal information in accordance with applicable legal requirements.

This includes applicable obligations concerning:

• Lawful processing
• Notice and transparency
• Security safeguards
• Data retention
• Individual rights
• Grievance handling
• Children’s personal data

Where the Digital Personal Data Protection Act, 2023 applies, we will follow applicable requirements relating to personal data processing and children’s data.

19. Children’s Privacy

Our Website provides educational resources that may be relevant to school and examination students.

However, the Website is not intended to encourage children to independently provide unnecessary personal information.

We encourage parents and legal guardians to supervise minors when they use online educational and commercial services.

Where applicable law requires parental or guardian consent before processing a child’s personal information, we will seek to comply with those requirements.

We do not knowingly engage in behavioral tracking or targeted advertising directed at children where prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such information should not have been collected, please contact us so that we can review the matter and take appropriate action.

20. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, or services.

Examples may include payment providers, content platforms, document services, analytics providers, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of each third-party service before providing personal information.

21. Your Account and Password

You are responsible for keeping your account credentials confidential.

You should:

• Use a strong password
• Avoid sharing your password
• Log out from shared devices
• Notify us if you suspect unauthorized account access

We will never intentionally request your complete password through an unsolicited email.

22. Data Deletion Requests

You may request deletion of your personal information where applicable by contacting:

info@cbseneetjee.com

We may need to verify your identity before processing the request.

Some information may not be immediately deleted where we are legally required or permitted to retain it, including information necessary for:

• Legal compliance
• Tax or accounting purposes
• Fraud prevention
• Security
• Dispute resolution
• Enforcement of agreements
• Establishing or defending legal claims

23. Data Portability and Access Requests

Where applicable, you may request a copy of personal information we hold about you.

Where legally required and technically feasible, we may provide information in a commonly used and machine-readable format.

Requests should be sent to:

info@cbseneetjee.com

24. Marketing Opt-Out

You may opt out of promotional communications by:

• Using the unsubscribe link included in marketing emails; or
• Contacting us at info@cbseneetjee.com

You will continue to receive essential communications necessary to process orders, manage your account, provide purchased products, or maintain security.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to the Website
• New services
• Changes in technology
• Changes in data-processing practices
• Changes in applicable laws
• Changes in third-party service providers

When we make material changes, we will update the Last Updated date at the beginning of this Privacy Policy.

You should periodically review this page for the latest version.

26. How to Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, contact us at:

CBSE NEET JEE
Website: cbseneetjee.com
Privacy Contact: info@cbseneetjee.com
Order/Shop Contact: shop@cbseneetjee.com

When submitting a privacy request, please clearly state the nature of your request and provide enough information for us to identify the relevant account or information.

We may request reasonable verification information before processing access, correction, deletion, or other privacy requests.

27. Effective Date and Version

Privacy Policy Version: 1.0
Effective Date: September 2, 2026
Last Updated: September 2, 2026