Refund and Returns Policy

Effective Date: September 2, 2026
Last Updated: September 2, 2026

CBSE NEET JEE provides digital educational products and resources, including PDF study materials, notes, question papers, solutions, videos, documents, presentations, images, ZIP files, and other digital educational resources.

Because our products are primarily digital and may be made available for immediate access or download after purchase, returns of physical products are generally not applicable.

This Refund and Cancellation Policy explains when a refund or cancellation may be requested and how such requests are handled.

By purchasing a digital product from CBSE NEET JEE, you acknowledge that you have read and understood this policy.

1. General Refund Policy

We want customers to have a reliable experience when purchasing digital educational resources from our Website.

Because digital products can be accessed, viewed, or downloaded electronically, we generally do not accept returns of digital products in the same way as physical goods.

However, we may consider refund requests in appropriate circumstances, including certain technical problems, duplicate purchases, incorrect charges, or other situations described in this policy.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

2. Digital Products and No Physical Returns

All products offered through our Website are primarily digital products.

These may include:

• PDF files
• E-books and study materials
• Notes
• Question papers
• Answer keys and solutions
• Video resources
• Word documents
• PowerPoint presentations
• Images
• ZIP files
• Other digital educational resources

No physical product, packaging, or physical shipping is generally involved.

Accordingly, physical returns are not applicable to these products.

3. Before Making a Purchase

Customers are encouraged to review the available product information before completing a purchase.

Where provided, please check:

• Product title
• Description
• Applicable class or examination
• Subject
• Resource type
• Product format
• Other relevant product information

If you are unsure whether a particular resource is suitable for your requirements, you may contact us before purchasing.

4. Situations Where a Refund May Be Considered

A refund may be considered in reasonable circumstances, including the following:

4.1 Duplicate Purchase

If the same digital product is accidentally purchased more than once for the same customer account, we may consider refunding the duplicate purchase.

Please contact us as soon as possible after discovering the duplicate transaction.

4.2 Technical Access Problems

If you have successfully purchased a product but are unable to access the purchased resource because of a technical problem on our side, please contact us.

We will first attempt to resolve the access problem.

If the problem cannot reasonably be resolved, a refund may be considered.

4.3 Missing or Corrupted Digital File

If a purchased digital resource is materially corrupted, incomplete, or unavailable due to a problem with our delivery system, please contact us.

We may first provide a corrected or replacement file.

If the problem cannot reasonably be corrected, a refund may be considered.

4.4 Incorrect Product Delivered

If you receive access to a materially different digital resource from the product you purchased due to an error on our side, please contact us.

Where appropriate, we may provide the correct resource or offer a refund.

4.5 Unauthorized Transaction

If you believe a transaction was made without your authorization, please contact us as soon as possible.

We may investigate the transaction and request reasonable information to verify the claim.

Where appropriate, the matter may also need to be handled through the applicable payment provider or financial institution.

4.6 Other Exceptional Circumstances

We may consider refund requests involving other exceptional circumstances on a case-by-case basis.

Approval of a refund in one situation does not automatically create a right to a refund in another situation.

5. Refunds After Digital Access or Download

Because digital products may be accessed or downloaded immediately after purchase, a refund may not be available simply because a customer changes their mind after obtaining access to the purchased resource.

However, applicable mandatory consumer rights will continue to apply where required by law.

If you experience a genuine problem with a purchased resource, please contact us so that we can review the issue.

6. Situations Where a Refund May Generally Not Be Available

A refund will generally not be provided for:

• Change of mind after accessing or downloading a digital product
• Failure to review available product information before purchase
• Personal preference regarding the content or presentation of a resource
• Lack of use of a purchased product after access has been provided
• Inability to use a file because of unsupported software, device, browser, or operating-system limitations that are not caused by our service
• Problems caused by the customer’s internet connection or device
• Loss of downloaded files after successful delivery
• Failure to maintain access to the customer account due to customer-controlled credentials
• Requests made solely because the customer no longer requires the resource

This section is subject to any consumer rights that cannot legally be excluded under applicable law.

7. Order Cancellation

Because our products are digital, orders may be processed and access may be provided shortly after payment.

If you believe an order was placed accidentally, please contact us as soon as possible.

We will review cancellation requests based on the status of the order and whether digital access has already been provided.

Where cancellation is possible, we may cancel the order and process any applicable refund.

Once a digital product has been accessed or downloaded, cancellation may generally no longer be possible, subject to applicable law.

8. Cancellation Before Access

If you contact us promptly after placing an order and before the purchased digital resource has been accessed or downloaded, we may be able to cancel the order.

Any applicable refund will be handled according to this policy and applicable law.

9. Premium Resource Access After Refund

Some products may provide access to premium educational resources.

If an order is refunded in full, the associated premium-resource access may be removed.

If only part of an order is refunded, access may be adjusted according to the products or resources affected by the refund.

This helps ensure that refunded digital products are not retained as active purchased resources after the associated purchase has been reversed.

10. How to Request a Refund

To request a refund, please contact us at:

Email: shop@cbseneetjee.com

Please include the following information where available:

• Your name
• Email address used for the order
• Order number
• Product name
• Date of purchase
• Reason for the refund request
• Description of any technical or access problem
• Relevant screenshots or other supporting information, if applicable

Providing complete information helps us review your request more efficiently.

11. Refund Request Review

We may review the relevant order and account information before deciding whether a refund is appropriate.

Depending on the situation, we may:

• Troubleshoot an access problem
• Provide a replacement or corrected file
• Correct an account-access issue
• Investigate a duplicate transaction
• Review payment information
• Request additional information

We aim to handle legitimate refund requests fairly and consistently.

12. Refund Approval

If a refund is approved, we will initiate the refund through the applicable payment method or payment processor, where technically available.

The amount refunded will depend on the circumstances of the approved refund.

Where a partial refund is appropriate, only the applicable portion of the purchase amount will be refunded.

13. Refund Processing Time

After we initiate a refund, the time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, UPI provider, or other financial institution involved in the transaction.

We do not control the processing time of third-party financial institutions.

If a refund has been initiated but has not appeared within the timeframe provided by the applicable payment provider, please contact us.

14. Payment Gateway Refunds

When online payment processing is provided through a third-party payment gateway, refunds may be processed through that payment gateway.

The payment provider may have its own processing procedures and timelines.

Any applicable payment-provider rules will apply in addition to this policy.

15. Contact Us About Refunds and Cancellations

For refund, cancellation, duplicate-purchase, payment, or digital-access issues, please contact:

CBSE NEET JEE
Email: shop@cbseneetjee.com

For general privacy-related matters, you may contact:

Email: info@cbseneetjee.com

When contacting us, please provide your order number and the email address associated with your purchase whenever possible.

16. Consumer Rights

Nothing in this Refund and Cancellation Policy is intended to exclude, restrict, or override any consumer protection, refund, cancellation, or other statutory rights that apply to you under the laws of your country, state, or jurisdiction.

Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will continue to apply.

17. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect:

• Changes to our products or services
• Changes to our refund procedures
• Changes to payment systems
• Changes to digital-content delivery
• Changes in applicable laws or regulations

When we make material changes, we will update the Last Updated date at the beginning of this policy.

18. Effective Date and Version

Refund and Cancellation Policy Version: 1.0
Effective Date: September 2, 2026
Last Updated: September 2, 2026